CX Operations Transformation Director

A company is looking for a CX Operations Transformation Director.

Key Responsibilities: Design and implement core CX workflows across Customer Success, Services, and Support Translate CX leadership direction into operational processes and system requirements Define system requirements and guide IT teams through implementation Required Qualifications: Bachelor's degree required; MBA or equivalent preferred 12+ years of experience in operations, consulting, or business operations Proven experience designing and implementing business processes in a cross-functional environment Experience with business systems such as CRM and customer success platforms Demonstrated experience translating business needs into operational processes and guiding implementation