Sr. Manager, US Marketing Operations

About the position

Do you have a passion for driving change in a dynamic world of biotech and pharmaceuticals? Are you ready to shape the future of a cutting-edge company by revolutionizing its operational landscape? If so, we're seeking an exceptional Senior Manager of Marketing Operations to be a critical member of the new Marketing Operations CoE within our innovative organization.

The Sr. Manager will provide end-to-end operational leadership and drive continuous improvement across HCP and Speaker Contracting, Advisory Boards, Speakers Bureau, Sponsorship & Congress Management, Print & Fulfillment, and MLR Operations across four therapeutic areas.

This is an impactful opportunity for a detail-oriented marketing operations leader who thrives in a fast-paced pharmaceutical environment and is passionate about driving operational excellence behind high-performing brands. This role will involve a high-level of cross-functional collaboration, strategic thinking, creative problem solving and project management skills. It requires the selected individual to become a champion for evolving processes and operations to be more efficient and effective for internal and external stakeholders. Cross-functional partnership will include but is not limited to marketing, sales, compliance, medical, legal, regulatory, finance and professional organizations.

Responsibilities

• Manage the comprehensive HCP & Patient contracting and payment process for all engagements, ensuring compliance and adherence to policies.
• Serve as internal subject matter expert for HCP & Patient engagements, training employees on all processes/SOPs/systems as needed.
• Lead end-to-end operational planning and execution of HCP and Patient Ad Boards.
• Ensure proper contracting, honoraria calculations, documentation and payment processing for all advisors.
• Manage all logistical operations for live or virtual ad boards.
• Oversee vendor partners to ensure seamless execution, accuracy and timeliness.
• Lead all aspects of vendor management for speaker bureau operations, reporting, program logistics and budget management.
• Ensure compliance with HCP engagement policies, process and programs in close collaboration with Compliance, Legal and Business Operations partners, and help ensure audit preparedness and operational excellence.
• Oversee daily operation and continuous improvement of sponsorship process.
• Partner with internal stakeholders on approval system optimization and development of end-user training guides.
• Act as main point of contact with association, which includes but not limited to communication sponsorship commitment, manage sponsorship payment and fulfillment of sponsorship benefits.
• Lead complex, cross-functional planning teams to successfully manage the execution of all benefits within each sponsorship.
• Lead and optimize MLR processes, including guidance to MLR coordinator, develop and maintain training guides, and partnership with US Regulatory and Global Veritas (PromoMats) Teams.
• Partner with Head of US Marketing Operations on expedited review needs, GenAI optimization and content transformation scalability.
• Oversee vendor partner to ensure streamlined operations for new item set-up, printing, fulfillment, destruction and reporting.
• Oversee the release, updates, and expiry of promotional materials via Veritas (Veeva PromoMats) and other fulfillment services.
• Manage the ordering portal, ensuring accurate inventory and a positive end-user experience.

Requirements

• Bachelor’s degree: required
• 6+ years’ experience: in pharmaceutical/biotech marketing operations, commercial operations, agency operations, meeting management, project management or related fields.
• Demonstrated expertise: in compliant promotional operations and cross-functional stakeholder management (including MLR-facing work).
• Proven project and vendor management skills: include budget management, planning, prioritization, objective setting, and logistics execution.
• Excellent communications skills: with an ability to efficiently and productively communicate both orally and in writing.
• Proven ability: to collaborate with cross-functional teams.
• Proficiency: with Microsoft Word, PowerPoint, Excel, Outlook and Sharepoint
• English: required; other language skills may be considered a plus.

Nice-to-haves

• Project Management certification.
• Experience with Veeva PromoMats or similar review system.
• Strong analytical and organizational abilities.
• Ability to think strategically and work independently, with presentation skills.
• Demonstrated ability to prioritize and manage multiple projects and effectively influence, collaborate, and communicate with internal and external partners.
• Excellent interpersonal skills, negotiation, and leadership skills.
• Comfortable working in a fast pace and high expectation organization where the focus is on both what you do, and how you accomplish your goals and objectives.