Senior Account Manager SEO

The Position

At Outpace, SEO is treated like a science, not a guessing game. We're a specialist SEO agency trusted by startups and Fortune 500s that want organic growth tied to revenue, not vanity metrics. You'll own a portfolio of high‑priority SEO clients and be the person they trust to explain what's happening, why it matters, and how it drives their pipeline.

This is a senior individual contributor role. Our SEO, content, off‑page, and dev teams handle execution. You lead the relationship, run the calls, translate the data, and protect retention.

Why Outpace

• Specialist, Not Generalist: Dedicated on‑page, off‑page, content, and dev teams behind you.
• Serious Delivery: We don't pad reports, oversell results, or hide when things get hard.
• High‑Intent Work: No cold prospecting or hunting; you focus on serving and growing existing clients.
• Real Influence: You help shape how we communicate, report, and retain as we scale.

What Success Looks Like (In The First 12 Months)

• Own a portfolio of ~20-25 active SEO clients (depending on scope and complexity).
• Maintain ≥ 90% logo (client) retention across your book. Your performance bonus is tied to this.
• Consistently flag and address risks at least 30 days before they become churn.
• Identify and improve at least one core client communication or reporting process and help standardize it across the team.

What You'll Do

• Client Communication: Serve as the main point of contact for your client portfolio. Run regular check‑ins, performance reviews, and day‑to‑day correspondence that keep clients informed and confident.
• Performance Reporting: Present campaign data from Google Search Console, Ahrefs, and GA4 and turn it into clear, useful narratives. You make the numbers meaningful, not just visible.
• Internal Coordination: Act as the bridge between clients and our SEO team. Relay feedback, flag concerns, communicate priorities, and ensure nothing falls through the cracks.
• Expectation Management: Set and maintain realistic expectations around timelines, volatility, and compounding SEO outcomes. When strategies evolve, you explain what changed and why.
• Client Retention: Own retention for your book of business. Monitor sentiment, surface friction early, and resolve issues before they escalate.
• Process Improvement: Identify communication and reporting gaps, propose solutions, and help implement better workflows for the entire team.

What We're Looking For

• 5+ years leading client relationships in an SEO agency or digital marketing firm. You've led executive‑level client calls, handled tough conversations, and kept high‑value accounts renewing.
• You can read ranking/traffic reports and explain what's really happening in plain language to non‑technical clients.
• Strong written and verbal communication skills, with a track record of keeping clients informed, aligned, and renewed.
• Experience managing a portfolio of 20-25 high‑priority clients in a fast‑moving environment.
• Comfortable working with Google Search Console, Ahrefs, and Google Analytics (GA4).
• Must be based in Canada.
• Proven history of improving client retention and/or strengthening internal processes.

Preferred

• Previous experience as an SEO practitioner before moving into a client‑facing role.
• Familiarity with local, national, and e‑commerce SEO campaign types.
• Background in a high‑growth, performance‑focused agency environment.

Benefits

• 100% Remote Work Environment (Canada)
• Annual Performance Bonus
• Health Insurance Match
• Three weeks of PTO + Company-Paid Canadian Holidays

Preferred Timezone: CST or EST

Compensation: 75-85K CAD base + performance bonus tied to client retention and account growth, 100% remote, health benefits, 3 weeks PTO, and company‑paid Canadian holidays.

Ready to Outpace the competition? Apply now.