E-Commerce Associate

About Us

Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.

Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

Our Core Values

• Passion for Product

Every piece is a jewel, every detail matters.

• Connect and Uplift

We rise by lifting others.

• The Store is Our Stage

Every detail tells our story.

• Hustle Together

One team, one dream - we get it done.

• Sustainably Conscious

Mindful today, responsible for tomorrow.

These values guide how we lead, collaborate, and show up for our clients and teammates every day.

About the Role

The Ecommerce Associate plays an essential role in the daily operations of Mine & Yours’ online business. This position ensures that products are accurately represented on the website, orders are fulfilled with precision, and the back-of-house (BOH) environment meets the company’s luxury standards.

The role is ideal for detail-oriented, organized individuals who thrive in a fast-paced environment and have a passion for fashion and luxury retail.

Key Responsibilities

Order Fulfillment & Operations

• Pull, pack, and ship online orders accurately and efficiently.
• Ensure every order reflects the Mine & Yours luxury unboxing experience.
• Maintain cleanliness, organization, and product care in all BOH areas.
• Support inventory transfers, tagging, and internal product movements.
• Communicate proactively with teammates and leads regarding shipping delays or product discrepancies.

Product Content & Merchandising

• Write and publish accurate product descriptions (PDs) for new arrivals.
• Ensure products are tagged, categorized, and priced correctly.
• Assist with merchandising and categorization of products on the website and homepage.
• Identify products on the floor that are unshot or unpublished and escalate for prioritization.

Customer Experience

• Respond promptly to customer inquiries via Gorgias, maintaining a professional and brand-aligned tone.
• Resolve order and shipping inquiries quickly and accurately.
• Support escalations and work closely with the Senior Associate and Ecommerce Manager on resolutions.

Cross-Functional Collaboration

• Partner with the Buying, Retail, and Studio teams to maintain product flow from intake photography live.
• Support studio prep and campaign merchandising when required.
• Report errors or workflow gaps proactively to leadership.

Qualifications

• 1-2 years of retail, ecommerce, or logistics experience preferred.
• High attention to detail and organizational skills.
• Ability to multitask while maintaining accuracy.
• Excellent written and verbal communication.
• Interest in fashion, styling, or luxury retail is an asset.

KPIs

• Write > 40 accurate PDs per day depending on product complexity.
• Maintain > 98% PD accuracy (designer, category, size, condition, and pricing).
• Ship all orders within 0–1 business days of sale.
• Respond to 100% of tagged customer inquiries within 24 hours.
• Maintain organized, audit-ready BOH environment.
• Uphold luxury unboxing and product handling standards.
• Communicate proactively with leads on workflow issues or improvements.
• Identify and suggest one process improvement per quarter.

Our Commitment to Inclusion

At Mine & Yours, diversity, equity, and inclusion are central to who we are. We know these values strengthen our business, our team, and our impact in the world. We welcome all qualified candidates to apply and are committed to providing an inclusive and accessible experience for everyone.