Senior Key Account Manager - Ecommerce & Digital Solutions

• Regional brand ownership & strategic influence
• High-growth ecommerce, social commerce & marketplace exposure

About Our Client

Our client is a leading Ecommerce and Digital Solutions provider in Southeast Asia, supporting top international brands across all major marketplaces and social platforms in the region. With strong regional coverage, advanced in-house technology, and a data-driven growth mindset, they are recognised as a strategic partner for brands looking to scale sustainably across SEA. The business is in a rapid expansion phase and partners exclusively with a global ecommerce intelligence and optimisation leader in the region.

Job Description

As a Senior Key Account Manager, you will

• Own senior relationships with key brand partners, acting as the primary strategic point of contact
• Lead end-to-end ecommerce and digital commerce strategies across marketplaces, social commerce, and performance marketing
• Drive progressive revenue growth, profitability and long-term account expansion across multiple countries
• Develop data-led growth plans spanning content optimisation, campaigns, promotions, pricing and operations
• Oversee execution across internal specialists (marketing, operations, content, tech) ensuring service excellence and SLA delivery
• Identify commercial upsell and cross-sell opportunities and present strategic growth proposals to senior client stakeholders
• Lead senior-level business reviews, insights reporting and performance forecasting
• Act as a mentor to KAMs, providing guidance on account strategy, stakeholder management and execution excellence
• Champion client NPS, retention and long-term partnership value

The Successful Applicant

• Proven experience as a Senior KAM, Account Director or equivalent within ecommerce, digital, marketplaces or a related environment
• Strong understanding of ecommerce business fundamentals, P&L drivers and commercial performance
• Experience working with brands, platforms or ecommerce enablers across marketplaces and/or social commerce
• Confident engaging and influencing senior client stakeholders
• Strong negotiation, storytelling and presentation skills
• Highly analytical with strong Excel and PowerPoint capability
• Proactive, solutions-oriented and comfortable operating in a fast-paced, scaling environment

What's on Offer

• Ownership of high-profile international brand accounts across Southeast Asia
• Clear career progression to Cluster Manager and broader commercial leadership roles
• Exposure to advanced ecommerce technology, market intelligence and best-in-class tools
• A collaborative, high-performance culture with strong learning and development support
• Competitive compensation, comprehensive benefits, and generous leave

Contact: Nikole Pasilan

Quote job ref: JN-042026-6996584