Product Manager, eCommerce (Customer Retention & Growth)

Work Location: Burlington, Massachusetts

Shift: No

Department: LS-DS-MP eCommerce Product

Recruiter: Anthony Johnson

This information is for internals only. Please do not share outside of the organization.

Your Role

As a Product Manager in our Digital & eCommerce team, you will lead the Customer Retention & Growth product domain, overseeing the creation and management of eCommerce Digital Products. In your role you will define strategy, roadmap and end to end responsibility for your products, with limited oversight from Senior Product manager or Head of product.

Location

This is an onsite position based in our Burlington, MA location. We do offer a hybrid flexible work arrangement and require up to 5% travel.

Key Responsibilities

• Create and own a 12 month product vision and strategy that is linked to company and e-commerce strategy.
• Translate the product vision into a clear, prioritized roadmap for Customer Retention & Growth, balancing customer value, commercial impact, and technical feasibility.
• Own the end-to-end lifecycle of Customer Retention & Growth capabilities (from discovery and definition to launch, iteration, and optimization) ensuring timely and high-quality delivery.
• Collaborate seamlessly with Marketing, Sales & Sales Operations, and Customer Excellence to ensure a cohesive customer journey and successful go-to-market.
• Synthesize market data from CX into actionable insight and prioritized roadmap decisions, identify areas where we can create differentiators in the market.
• Set OKRs/metrics of the product owned. Creates corresponding data/analytics to track and control the health of the product and business impact. This includes functional and technical OKR/metrics.
• Build basic dashboards and leverage already built dashboards to measure business success. Partner with the data science and analytics team to spec out more complex data needs
• Deeply understands personas and customer segments across product area. Create business plans (product briefs) that outline the how, what, when and why with a clear line to the value created.
• Lead product design and discovery in partnership with engineering and CX; leveraging data, qualitative research and market behaviors to deliver large customer and business value. Able to lead specific product ideation phases.
• Manage sprint backlog for the team. Partner with Commercial, Engineering, UX and data teams to build and manage a product roadmap, prioritizing between business initiatives, quality of life enhancements and technical optimization.
• Develop requirements at an epic level that tie to overall initiatives and as necessary user stories with acceptance criteria. Owns delivery for product area, proactively identifying risks and variances to plans, developing & implementing appropriate mitigation activities.

Who You Are

Minimum Qualifications

• Bachelor’s Degree in Business Managment, IT, Computer Science or related discipline
• At least 5 years of product leadership experience working with eCommerce or digital products.
• Demonstrated ability to consistently deliver business growth results
• Strong leadership and problem-solving skills.
• Strong customer-centric mindset and service orientation
• Proficiency in data analysis and visualization with a data-driven mindset.

Preferred Qualifications

• Master’s Degree in Business Managment, IT, Computer Science or related discipline
• Experience collaborating across stakeholder groups for knowledge sharing.
• Comfort presenting complex concepts to executive audiences.
• Proficiency in data analysis and visualization with a data-driven mindset.
• Experience with with customer engagement and customer retention in an eCommerce environment.
• Hands-on experience of owning and growing a key user-facing product area, preferably in B2B SaaS, eCommerce, or a complex digital environment.
• Experience setting, tracking, and achieving KPIs around user engagement, retention, and revenue.
• Bonus points for experience with subscription business models, loyalty programs, or post-purchase user experiences. Familiarity with the life science or industrial supply sectors.

Pay Range: $97,400-$150,000

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.