Senior eCommerce Operations Executive

Elevate eCommerce success as a Senior Associate Vice President in Operations. Ensure operational efficiency in Online Order fulfillment, integrating customer-focused strategies in a high-performance culture.

This leadership role mandates extensive experience in eCommerce and digital systems. Collaborate with Store Operations, IT, and partners to achieve operational readiness and enhance service delivery. You will focus on evolving operational models, leading issue management, and overseeing vendor relationships to optimize performance.

Key Responsibilities

• Oversee Online Order execution and Ship-to-Home operations
• Establish sustainable governance and operational frameworks
• Lead alignment among cross-functional teams for initiatives
• Drive vendor onboarding and ensure performance standards
• Manage scenarios in enterprise-level incident escalation

Requirements

• Proven leadership in eCommerce, Digital Operations, or related fields
• Experience leading large, complex cross-functional teams
• Comprehensive knowledge in vendor ecosystems and eCommerce dynamics
• Exceptional executive communication and stakeholder management skills
• Strong background in change leadership and customer-driven decision making

Steer eCommerce operations towards excellence by fostering continuous improvement and a strong focus on customer experience.