Ecommerce Operations Manager (Philadelphia)

Job Description

About the job

Company Description

We are a family-owned international export and import company specializing in both Business-to-Business (B2B) Original Equipment Manufacturer (OEM) and Business-to-Customer (B2C) operations. The company focuses on creating customer value and building brand recognition through the use of e-commerce platforms. With a dynamic and innovative approach, We emphasize quality and customer satisfaction.

As a leader in its industry, the company is dedicated to its mission of delivering exceptional products and services globally.

Our team is lean (~10 people), execution-focused, and built around efficiency, automation, and profitability .

We are actively integrating AI tools and automation systems into our operations, and this role will play a key part in driving that forward.

⚠️ Work Environment (Important)

This is a 100% in-person role based in Northeast Philadelphia, near Roosevelt Boulevard .

This role requires close collaboration with the operations and fulfillment team and cannot be performed remotely .

Role Overview

We’re hiring a hands-on Ecommerce Operations Manager to own and optimize daily operations across all channels.

This is not a corporate manager role — you will be directly involved in execution, systems, and problem-solving.

You will work closely with leadership to

• Improve operational efficiency
• Reduce costs
• Build scalable systems
• Leverage AI and automation to replace manual work

What You’ll Do Fulfillment & Order Operations

• Manage daily order flow across Amazon, BigCommerce, and other channels
• Own and optimize workflows in ShipStation
• Ensure fast, accurate order processing and shipping
• Build and improve SOPs

Inventory & Supply Chain

• Monitor inventory levels and prevent stockouts
• Coordinate replenishment with suppliers (including overseas vendors)
• Improve inventory accuracy and reporting
• Optimize case pack logic, bundling, and warehouse flow