Ecommerce Operations Manager (Philadelphia)
Brightpath Associates LLCJob Description
About the job
Company Description
We are a family-owned international export and import company specializing in both Business-to-Business (B2B) Original Equipment Manufacturer (OEM) and Business-to-Customer (B2C) operations. The company focuses on creating customer value and building brand recognition through the use of e-commerce platforms. With a dynamic and innovative approach, We emphasize quality and customer satisfaction.
As a leader in its industry, the company is dedicated to its mission of delivering exceptional products and services globally.
Our team is lean (~10 people), execution-focused, and built around efficiency, automation, and profitability .
We are actively integrating AI tools and automation systems into our operations, and this role will play a key part in driving that forward.
⚠️ Work Environment (Important)
This is a 100% in-person role based in Northeast Philadelphia, near Roosevelt Boulevard .
This role requires close collaboration with the operations and fulfillment team and cannot be performed remotely .
Role Overview
We’re hiring a hands-on Ecommerce Operations Manager to own and optimize daily operations across all channels.
This is not a corporate manager role — you will be directly involved in execution, systems, and problem-solving.
You will work closely with leadership to
- Improve operational efficiency
- Reduce costs
- Build scalable systems
- Leverage AI and automation to replace manual work
What You’ll Do Fulfillment & Order Operations
- Manage daily order flow across Amazon, BigCommerce, and other channels
- Own and optimize workflows in ShipStation
- Ensure fast, accurate order processing and shipping
- Build and improve SOPs
Inventory & Supply Chain
- Monitor inventory levels and prevent stockouts
- Coordinate replenishment with suppliers (including overseas vendors)
- Improve inventory accuracy and reporting
- Optimize case pack logic, bundling, and warehouse flow
Job Type
- Job Type
- Part Time
- Location
- Philadelphia, PA
Share this job: