Ecommerce Manager

About the job

Company Description

We are a family-owned international export and import company specializing in both Business-to-Business (B2B) Original Equipment Manufacturer (OEM) and Business-to-Customer (B2C) operations. The company focuses on creating customer value and building brand recognition through the use of e-commerce platforms. With a dynamic and innovative approach, We emphasize quality and customer satisfaction.

As a leader in its industry, the company is dedicated to its mission of delivering exceptional products and services globally.

Our team is lean (~10 people), execution-focused, and built around efficiency, automation, and profitability.

We are actively integrating AI tools and automation systems into our operations, and this role will play a key part in driving that forward.

⚠️ Work Environment (Important)

This is a 100% in-person role based in Northeast Philadelphia, near Roosevelt Boulevard.

This role requires close collaboration with the operations and fulfillment team and cannot be performed remotely.

🎯 Role Overview

We’re hiring a hands-on Ecommerce Operations Manager to own and optimize daily operations across all channels.

This is not a corporate manager role — you will be directly involved in execution, systems, and problem-solving.

You will work closely with leadership to

• Improve operational efficiency
• Reduce costs
• Build scalable systems
• Leverage AI and automation to replace manual work

🔧 What You’ll Do📦 Fulfillment & Order Operations

• Manage daily order flow across Amazon, BigCommerce, and other channels
• Own and optimize workflows in ShipStation
• Ensure fast, accurate order processing and shipping
• Build and improve SOPs

📊 Inventory & Supply Chain

• Monitor inventory levels and prevent stockouts
• Coordinate replenishment with suppliers (including overseas vendors)
• Improve inventory accuracy and reporting
• Optimize case pack logic, bundling, and warehouse flow

🛒 Marketplace & Store Management

• Maintain product listings across Amazon and DTC
• Resolve listing issues, suppressed SKUs, and catalog errors
• Support pricing updates and promotions
• Ensure consistency across channels

⚙️ Systems, Automation & AI

• Improve workflows using tools like:
• ShipStation
• BigCommerce
• Amazon Seller/Vendor Central
• Identify and implement automation opportunities
• Actively utilize AI tools (including OpenClaw or similar systems) to:
• Reduce manual tasks
• Improve decision-making
• Streamline operations

📈 Performance & Cost Optimization

• Track and improve:
• Shipping costs
• Order accuracy
• Processing times
• Identify inefficiencies and implement solutions
• Focus on profitability and scalable growth

👥 Team Coordination

• Work directly with warehouse and fulfillment staff
• Help manage a small ops team (1–3 people)
• Ensure accountability and execution

✅ What We’re Looking ForMust-Have

• 2–6+ years of ecommerce operations experience
• Strong hands-on experience with:
• ShipStation (or similar OMS)
• Amazon Seller/Vendor Central
• Ecommerce platforms (BigCommerce, Shopify, etc.)
• Experience managing fulfillment, inventory, and order workflows
• Highly detail-oriented and process-driven
• Comfortable working on-site in a fast-paced environment

⭐ Nice-to-Have

• Experience with automation tools or APIs
• Experience reducing shipping or operational costs
• Familiarity with AI tools and workflow automation
• Multi-channel ecommerce experience
• Bilingual in English and Chinese (Mandarin preferred) — helpful for supplier communication

🏥 Benefits

• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO) + Holidays
• 529 College Savings Plan option
• Retirement support (if applicable)
• Employee discounts on company products

⚡ Additional Perks

• Work directly with leadership in a high-impact role
• Opportunity to implement AI and automation in real business operations
• Build systems and processes from the ground up
• Performance-driven environment with growth potential

📊 What Success Looks Like

• Orders shipped accurately and on time
• Lower shipping and operational costs
• Fewer errors and customer issues
• Scalable systems that reduce manual work
• Smo