Guest Services E-commerce Coordinator

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information…

What can you expect?

The E-Commerce Coordinator ensures the proper sales processing of all e-commerce sales by the respective department at Sunshine Village, along with assisting Guest Services with operational daily duties. This involves a high level of inter-departmental coordination and systems knowledge, with a strong emphasis on providing excellent customer service. As the E-Commerce Coordinator, you will have the opportunity to deliver on your exceptional guest experiences. Your fun, friendly and professional attitude will allow you to respond to all related inquiries (by phone, email or in person) in an engaging way that builds relationships and makes everyone feel welcome. In this role, you will have the opportunity to work as part of a highly important team, supporting the effective day-to-day operations in both Guest Services and the E-Commerce role.

This job might be right for you if you think you would really enjoy:

Oversee the administration of all e-commerce;

Daily reporting; processing and mailing out of orders as needed; coordinating with other departments regarding orders/issues when needed

Oversee and manage the “E-Commerce” email inbox;

Oversee the “Guest Services” email inbox;

Handle all customer inquiries and issues, including all refund and escalation requests;

Oversee recovery of all Direct-to-Lift and Payment Plan declined payments;

Oversee the printing and mailing out of season passes, including monitoring eligibility verification and release of liability waiver completion;

Assist guests with their season pass purchases in both E-Commerce and Guest Services by providing your thorough understanding of Banff Sunshine’s season products;

Assist guests with their day ticket purchases in Guest Services and Ticket Windows when needed by providing your thorough understanding of Banff Sunshine’s day products;

Working in a fast pace, high volume environment and dealing with challenging situations in a friendly and professional manner;

Complete accurate daily cash outs and being accountable for any variances;

Administrative tasks such as filing, organizing the lost and found room & general office cleaning;

Other duties as assigned.