Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift

1st shift (United States of America)

Hours Per Week

40

Qualifications

1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Availability to work weekends and/or extended hours as required to run the business
Must be able to travel to any financial center within the defined market
1+ years management experience including hiring, coaching, and developing direct reports
Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
Bachelor's Degree in related field
Bilingual (fluent verbal and written)
Problem Solving
High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment

Responsibilities

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource
Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture
Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively
Operates as a back up financial center leader within a market
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence
Customer and Client Focus

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Market Financial Center Manager - MA Southeast Market