Senior Infrastructure Engineer

GENERAL SCOPE & SUMMARY

The Senior Infrastructure Engineer will contribute to the tasks carried out by the Cloud Virtualization and Storage (CVS) team at Alvaria. CVS manages business critical hypervisor, data storage and backup technologies over multiple sites worldwide. The successful candidate will be able to demonstrate appropriate technical acumen, strong problem-solving capability and will be a team-player. CVS also manages several other technologies, including SFTP solutions and endpoint monitoring. The successful candidate will demonstrate the ability and desire to work with multiple, diverse technologies.

While the day-to-day tasks are focused on technology management, everything we do at Alvaria is about getting the best results for our customers, so the Infrastructure Engineer must be able to demonstrate excellent customer service. The role entails both project work and ticket handling and offers opportunity for technical and career growth. As CVS manages business critical technology, it operates a 24/7 365 on-call rotation in which all team members participate.

Technical Profile

You must have a minimum of 10 years hands-on experience (>50% of your days) in one technology area. This we will call your strength that you bring to the team. And you must be able to demonstrate knowledge, some ability in at least two other areas listed below.

Virtualization Platforms

VMware vSphere V7 and V8

Data Storage Platforms

Dell Unity
HPE 3PAR, Primera
Pure Storage
Qumulo

Data Protection and Backup Platforms

Veeam on HPE
Rubrik
Zerto

Server Hardware

HPE
Synergy Gen11
C7000 Gen10 Blades
Dell R640s

Other

Power shell scripting
Zerto (DR)
Serv-U (SFTP)

Primary Role & Responsibilities

Preferred Skills for this position

Power-Shell Scripting
Virtualization
Versatility to pickup Zerto & Serv-U applications
Some of the above Storage skills.
Must be experienced in leading your peers in your area of strength while architecting, trouble shooting and defining go forward configuration details.
Managing and updating all assigned technical tickets in accordance with company policy and management direction
Communicating with other Alvaria teams to bring about resolution and positive customer outcomes
Root Cause Analysis
Maintaining the operation of technology platforms managed by CVS
On-Call “tier 1” level troubleshooting of all the above technologies
Patch management
Diagnostics
Vendor liaison for hardware faults
Operational monitoring

Other Knowledge, Skills & Attributes

After 3 months of “training time, you will work independently on a standard Eastern time zone business day. This is a flexible schedule as is required for technology work.
Works on problems where analysis of situations or data requires an in-depth evaluation of various factors
Strong teamwork skills. We are a close-knit team that help each other.
Professional demeanor to maintain and enhance relationships
Demonstrated ability to pick-up new systems and tasks quickly
Ability to use professional concepts and company policies and procedures to solve a variety of problems and contribute to the fulfillment of projects and organizational objectives
Ability to provide solutions to problems of simple to moderate scope where analysis of situation or data requires a review of identifiable factors
Proactive attitude towards working and closing tickets
Detail oriented individual who believes a solution isn’t complete until documented for future reference

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Senior Infrastructure Engineer

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