Company Description

totes ISOTONER is the UK subsidiary of totes»ISOTONER® Corporation, one of the largest fashion accessory companies in the United States, with a strong global presence in North America, Europe, and Scandinavia. Based in Billericay, Essex, the UK division has been a staple in high street stores for nearly 30 years, offering well-known brands such as totes® umbrellas, slippers, and ISOTONER® gloves, hats, and scarves. totes ISOTONER serves major retailers, including Asda, Boots, and Tesco, as well as independent outlets.

Role Description

We are looking for a highly organised and customer-focused E-Commerce Administrator to join our growing e-commerce team. This is a varied, hands-on role that sits at the heart of our online operation, supporting customers, processing orders, and ensuring a smooth day-to-day experience across our digital sales channels.

Key Responsibilities

£24,000 - £26,000 Depending on Experience.

Key Responsibilities

Answer incoming phone calls and emails from customers in a professional and friendly manner
Take customer orders via phone and email and input them accurately into the system
Process returns, refunds, and exchanges in line with company procedures
Respond to customer queries relating to orders, delivery, products, and aftersales support
Liaise with the warehouse and logistics teams to resolve delivery or stock issues
Support the e-commerce team with general administrative tasks as required

E-Commerce & Online Support Duties

Monitor online orders and flag any issues or exceptions
Assist with product data updates (pricing, descriptions, availability)
Support promotional activity and online sales campaigns
Help manage customer reviews and feedback
Ensure a consistently high level of customer experience across all online touchpoints
Work with internal teams to improve processes and customer journeys

Skills & Experience

Previous experience in an administrative, customer service, or e-commerce role (preferred)
Confident and professional telephone manner
Strong written communication skills
High level of attention to detail and accuracy
Comfortable working with computer systems, order management platforms, and Microsoft Office
Ability to multitask and prioritise in a busy environment
A positive, problem-solving attitude

Desirable (but not essential)

Understanding of online retail, fulfilment, or returns processes
Experience dealing with customers across multiple channels (phone, email, online)

What We Offer

A supportive and friendly team environment
Training and development within e-commerce and digital retail
Benefits – pension, staff discount, flexible working

Salary: GBP 24000 - 26000 per year

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e-Commerce Administrator