Marketing/Operations Associate - Annapolis & Eastern Shore

Marketing/OperationsAssociate

Annapolis and Eastern Shore

About TTR Sotheby’s International Realty

TTR Sotheby’s International is the Washington Metropolitan Area’s premier luxury real estate brokerage and is regarded as one of the highest-performing real estate firms in the United States. With 13 offices and over 500 real estate associates, our commitment to professional service, flawless integrity, and community leadership allowed us to capture more than $5 Billion in closed sales in 2025 while also serving as one of the Washington Metropolitan Area’s foremost leaders in corporate philanthropy.

About the role

The Marketing/Operations Associate is the primary point of contact for real estate associates, supporting both brokerage operations and marketing functions to uphold TTR Sotheby’s International Realty’s standing as a leader in luxury real estate. Based in the brokerage office, this role provides training and troubleshooting for company tools and systems, assists with branded marketing materials such as brochures, postcards, email newsletters, and social media graphics, and ensures smooth day-to-day office operations. This role reports directly to the Managing Broker and two Marketing Associate team managers, with oversight from the Director of People and Operations.

Marketing and Operations Assistance

Onboarding — Serve as the primary in-office point of contact for the onboarding process, focusing on setting agents up for success. Responsibilities include provisioning agent accounts, managing and updating agent and team profiles on websites and coordinating bios and headshot updates. Collaborate closely with the Onboarding and Operations Manager to ensure all onboarding tasks are completed efficiently.

Listing Management — Ensure listings meet quality control standards by performing daily and weekly checks. Troubleshoot issues on ttrsir.com, sir.com, and throughout the Sotheby’s International Realty digital network. Process sign installation and removal requests, and oversee the upload of videos, 3D tours, and floorplans to DASH in compliance with SIR’s quality requirements.

Transaction Management — Provide agent training and support for Brokerage Engine, with an emphasis on efficient and accurate transaction submission. Perform thorough daily and weekly audits to verify the completeness and accuracy of documentation and assist agents with resolving errors and submitting missing items promptly.

Marketing Platforms — Provide agent training and day-to-day support to agents, resolving questions and issues across platforms such as BrightMLS, Rechat, Elevate, Brokerage Engine, Access, Workplace, ListTrac, First Look, and future systems. Assist agents in preparing and submitting custom design requests by organizing their ideas and materials and coordinating with the design team.

Marketing Production — Assist with the production of email, print, and social media marketing materials, leveraging templates provided by the Marketing Department. Support agents by offering training on company platforms and assisting with materials when additional guidance or expertise is needed. Manage occasional production of custom marketing pieces for agents ensuring quality and timely delivery.

Training and Support — Act as the go-to resource for agents regarding all company platforms and systems. Deliver tailored training, troubleshoot issues promptly, and provide consistent support. Strong communication skills, problem-solving, and relationship building skills are key to success in this role. Stay current on evolving tools and technologies to ensure agents have the most current resources.

Office Management — Work in partnership with the Managing Broker to cultivate an elevated office environment aligned with the firm's luxury standards for. Manage office operations, including directing phone calls, welcoming visitors, maintaining weekly inventory, and ordering supplies, forms, and marketing materials. Keep the office organized and operational by addressing equipment issues and supporting associates with IT needs. Coordinate mail and package distribution, prepare sales meeting materials, and maintain the Floor Duty schedule. Contribute to the overall efficiency of the office and take on additional responsibilities as assigned by the leadership team.

Essentials

· Passion for learning and teaching evolving technologies

· Strong organizational, analytical, and time management skills

· Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

· InDesign and Photoshop proficiency desired

· Bachelor’s degree preferred

What we offer

Salary: $55,000 to $60,000 annually

Benefits: PTO, comprehensive health insurance, dental and vision insurance plan, parking.

• *This is an in-office position**