Internal Communications Coordinator

Project Coordinator III - Internal Digital Operations

📍 Location: North Chicago, IL

💵 Pay Range: $38-$41/hour

🕓 Work Type: Hybrid (onsite presence required)

Primary Job Function

The International Digital Operations Project Coordinator III is responsible for implementing tactical plans to activate the internal digital communications programs.

This individual will

• Support digital communications and content management across SharePoint and Staffbase platforms.
• Partner with internal stakeholders and external vendors to execute global internal communication initiatives.
• Maintain awareness of trends in intranet development, employee engagement, and emerging communication technologies to strengthen AbbVie’s internal digital presence.

Core Job Responsibilities

Program Execution & Project Coordination

• Develop and implement internal digital communications strategies supporting brands, functions, and affiliates.
• Lead small-scale initiatives under the direction of a Project Manager.
• Support design, implementation, and distribution of internal communications (email blasts, newsletters, intranet pages, etc.).
• Monitor intranet behavior and conduct usability studies to drive actionable insights.
• Measure platform engagement and develop strategies to increase value and adoption.
• Identify opportunities to innovate and leverage existing communication tools and capabilities.

Stakeholder & Relationship Management

• Serve as point of contact for internal communication projects.
• Build relationships with clients and stakeholders to understand business needs and co-create digital communication platforms.
• Collaborate with cross-functional teams (Commercial Operations, Legal, Regulatory, Medical Affairs, etc.) to ensure compliance and alignment.

Digital Strategy & Optimization

• Provide consultation on execution of internal digital communication strategies.
• Maintain subject matter expertise in intranet operations, internal digital tools, and best practices.
• Benchmark against industry leaders to identify digital communication improvements and opportunities.
• Partner with teams to recommend and implement programs enhancing user experience and functionality.
• Leverage analytics and technology to drive employee engagement and continuous improvement.

Minimum Qualifications

• Bachelor’s Degree in Marketing, Communications, Business, or IT (preferred)
• 3-5 years of related experience in digital communications, design, or project coordination
• 2+ years managing projects with internal/external clients
• Basic knowledge of SharePoint (O365) required
• Graphic design experience (Adobe Photoshop, Canva, or similar) preferred
• Knowledge of digital communication channels and current technology trends

Additional Requirements

• Demonstrated ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Strong understanding of business objectives and ability to translate them into digital strategies
• Customer service orientation with problem-solving and consultative skills
• Experience with content management systems and Microsoft Office (Excel, PowerPoint, Word)
• Ability to work independently and as part of a team
• Professionalism, accountability, and ownership of deliverables