Operational Readiness Analyst – Digital Transformation

Description: Job Title: Operational Readiness Analyst – Digital Transformation

Contract Duration: 6 months

Location: Remote

Position Summary: Digital Transformation and the Employer Digital ART is seeking a detail-oriented and proactive individual to join our team. This role is ideal for someone who excels at translating complex business needs into clear documentation and thrives in a fast-paced, Agile Delivery Model environment. The successful candidate will play a key role in creating user-centric materials, collaborating across departments, and driving to achieve Team objectives.

Required Skills & Qualifications

Minimum of 5 years of experience writing business documents such as reference documents, marketing materials, or similar. Think marketing type materials. (big emphasis on marketing background, must have!)

Strong understanding of Agile delivery models; certification is a plus.

Expert in Microsoft Word, PowerPoint, Excel.

Familiar with using Copilot or other similar AI tools is a plus.

Exceptional written and verbal communication skills.

Comfortable showcasing your work, gaining feedback and providing the final deliverable.

Ability to review and analyze data as it relates to customer lists.

Experience with managing tasks within an initiative or project.

Proven ability to present deliverables, negotiate strategy and build trust with stakeholders.

Self-motivated with excellent time management and multitasking abilities.

Comfortable working in a dynamic, customer-driven environment.

Adaptable to change and able to pivot quickly when priorities shift.

Key Responsibilities

Develop user guides, visual aids, and reference materials to enhance the digital user experience.

Write clear, concise, and structured business work instructions and communication documents.

Conduct analysis and discovery of existing documentation to identify gaps and improvement opportunities.

Own the end-to-end process of creating new documentation—from concept through development to final approval.

Collaborate with Product Owners and Scrum Masters to support the management of backlogs, prioritize tasks, and support sprint execution and planning.

Demonstrate capability to facilitate stakeholder review meetings, fostering collaboration to ensure alignment in business communications and Service Reference documentation.

Write and update user stories as it pertains to your work.

Participate and engage in Program Increment Planning (PI Planning) and all Agile ceremonies.

Coordinate with cross-functional teams to ensure alignment and successful outcomes.

Reinforce a positive customer experience over deployment. Work with the Employer Digital ART, the Operational Readiness Team and key Business Partners to Operationalize key features and work.

Identify issues and bottlenecks and propose actionable improvements.

Key Behaviors

Think critically and challenge assumptions, identifying areas of improvement and continuously driving the best solutions – Seize Opportunity

Be consultative around the problems being solved, sourcing ideas and feedback from multiple people and areas – Seek Diverse Perspectives

Practice keen negotiation skills, driving and prioritizing the best customer experience even if that doesn’t directly tie to the original requirements – Deliver what Matters

Build partnerships and bring the right people to the table to resolve issues and reduce risk – Create Alignment

Ensure capabilities and solutions are delivered quickly and completely, understanding that every release is a chance to improve the customer experience – Act with Urgency

Be accountable for the subject matter and accurate delivery of business documentation, knowing that details matter – Take Responsibility

Pay: $40.00 - $51.00 per hour

Expected hours: 40.0 per week

Application Question(s)

• This is a 6 months contract, Are you comfortable with the contract duration?
• It's a w2 only. Please do not apply if you are looking for c2c.

Work Location: Remote