Director Digital Solutions

Iron Mountain is seeking a Director of Digital Solutions to lead end-to-end content and workflow automation for both physical and digital assets. This role involves managing a team that bridges customer requirements with internal operational execution, ensuring the delivery of effective automation solutions while meeting service-level agreements.

Responsibilities

• Own the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy.
• Lead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting).
• Translate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction.
• Oversee the design and deployment of intelligent document processing (IDP), AI/ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing.
• Partner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability.
• Manage engagement-level P&L, ensuring projects deliver on financial, timeline, and performance commitments.
• Serve as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships.
• Ensure governance and process discipline by executing within Iron Mountain’s Global Implementation framework, maintaining consistency, quality, and compliance.
• Oversee project portfolio health, monitoring schedules, risks, and dependencies in partnership with PMO, and driving proactive mitigation actions.
• Establish and track customer performance metrics (quality, responsiveness, cost, SLAs), ensuring IT Service Delivery and Compliance standards are upheld.
• Build organizational capability by assessing and developing talent, making strategic staffing decisions, and fostering a high-performance culture across the solution delivery organization.

Skills

• Bachelor’s degree in Computer Science, Information Systems, Technology, or a related field; Master’s degree preferred.
• 12+ years of progressive experience in solution delivery, workflow automation, or digital transformation, with at least 5+ years in a senior leadership role managing managers and cross-functional teams.
• Proven track record of leading large-scale implementation programs involving content management, document automation, IDP/OCR, and workflow orchestration technologies.
• Strong understanding of business process automation, intelligent document processing (IDP), AI/ML integration, and cloud-based workflow platforms (e.g., Kofax, Azure Document AI, or equivalent).
• Demonstrated ability to balance customer requirements with operational efficiency, driving automation strategies that reduce costs, improve SLAs, and support scalability.
• Experience managing P&L or budget ownership at the engagement, program, or organizational level.
• Excellent executive communication, stakeholder management, and escalation resolution skills, with the ability to influence at all organizational levels (internal and customer-facing).
• Proven ability to build and develop high-performing organizations, including succession planning, talent development, and organizational design.
• Strong background in governance, compliance, and delivery methodologies (e.g., Agile, PMI, ITIL, or equivalent).

Company Overview

• Iron Mountain offers storage, asset lifecycle management and information management services to companies. It was founded in 1951, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.ironmountain.com.

Company H1B Sponsorship

• Iron Mountain has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.