Description

Are you interested in joining the team behind Amazon's newest innovation? Come help us work on world class software for our customers!

The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Job responsibilities

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java and C+ - Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages

Preferred Qualifications

Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Qualifications

2+ years of software development, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages

Benefits

Responsibilities

The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java and C+ - Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Software Support Engineer, Kindle Reader and Shopping Support Engineering team

Job Type